These tensions were attributed to uncertainties concerning roles and responsibilities and to circumstances where objectives or principles appeared to be in conflict.ĬONCLUSIONS: The implementation of a comprehensive and collaborative return-to-work program is a complex challenge. RESULTS: We identified tensions evident in the early implementation phase of the organization’s return-to-work program. Thematic analysis of the data was conducted. The study was based in a large healthcare organization in Ontario, Canada. METHODS: Semi-structured qualitative interviews were undertaken with 20 managers and 10 return-to-work co-ordinators to describe participants’ perspectives on the progress of program implementation in the first 18 months of adoption. OBJECTIVES: To provide practical guidance to organizations in designing and implementing return-to-work programs for their employees. This paper reports on the findings from a qualitative study exploring managers’ and return-to-work-coordinators’ views on the implementation of their organization’s new return-to-work program. BACKGROUND: Comprehensive workplace return-to-work policies, applied with consistency, can reduce length of time out of work and the risk of long-term disability.
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